Privacy Policy

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Commitment to Privacy

TechBlazers Ltd. and its subsidiary company are steadfast in their commitment to safeguarding personal and business information entrusted by our users, particularly within our website and Parent Portal. Our privacy policy follows industry best practices and stringent privacy standards, detailing how we collect, use, protect, and disclose your data.

Information Collection and Use

We collect and use information to enhance our services and deliver a seamless user experience. The data we collect includes:

  1. Information You Provide:
    • Contact details (e.g., name, email address, phone number).
    • Billing information (e.g., transaction and invoice).
    • Preferences and settings within Parent Portal.
  1. Automatically Collected Information:
    • Device details (e.g., browser type, operating system).
    • IP address and geolocation (where applicable).
    • Usage patterns, including interaction history within the Parent Portal.

How We Use Your Information

We use this data to:

  • Enhance Services: Improve functionality, user experience, and the overall quality of our educational offerings.
  • Communicate Effectively: Provide account-related updates, respond to inquiries, and share relevant information.
  • Facilitate Transactions: Process payments securely and efficiently.
  • Collaborate with Trusted Third Parties: Work with external services for tasks such as hosting, analytics, or customer support, under strict confidentiality agreements.

Information Disclosure

Your privacy is a priority, and we adhere to strict guidelines when disclosing data. We will never sell your personal information or use it for advertising purposes. Information may be disclosed under the following circumstances:

  1. With Your Consent: When you explicitly agree to data sharing for specific purposes.
  1. Legal Compliance: To comply with applicable laws, regulations, or legal processes.
  1. Protection of Rights: To safeguard the rights, property, or safety of Techblazers, its users, or others.
  1. Academic Research: With researchers under anonymization or limited-use agreements.
  1. Urgent Safety Circumstances: To address immediate threats to user safety or public welfare.

Transparency in Legal Matters

We are committed to objecting to inappropriate legal requests and will notify you of any demands for your data unless prohibited by law.

Data Storage and Security

Your information is securely stored and processed in Canada or other jurisdictions where Techblazers operates. Our robust security measures include:

  • Encryption: Protecting data in transit and at rest using advanced encryption methods.
  • Access Controls: Restricting access to authorized personnel only.
  • Regular Audits: Conducting routine security assessments to identify and mitigate vulnerabilities.

Despite our best efforts, no system can guarantee absolute security. We encourage users to report any suspected data breaches promptly.

Account Management

You have control over your personal information within the Parent Portal. Users can:

  • Modify Personal Information: Update contact details or preferences at any time.
  • Delete Account Data: Request data deletion, with the understanding that residual copies may remain temporarily for backup and legal purposes. After the retention period, data becomes unrecoverable.

Data Retention

We retain personal information as long as necessary for service delivery, legal obligations, or dispute resolution. Specific retention periods may vary based on data type and applicable regulations.

Non-Disclosure Agreement (NDA)

For business customers, Techblazers adheres to non-disclosure agreements, ensuring the confidentiality and protection of shared information. These agreements are designed to meet the unique privacy needs of our partners.

Enforcement and Contact

If you believe Techblazers has not adhered to this policy or if you have any privacy concerns, please reach out to us:

  • Email: info@techblazers.ca
  • Subject Line: Include "Privacy Policy" to ensure prompt attention.

We are committed to addressing your concerns swiftly and transparently. For unresolved matters, you may contact the appropriate data protection authority in your jurisdiction.

Updates to This Privacy Policy

Techblazers reserves the right to update this privacy policy as needed to reflect changes in our practices, services, or legal requirements. Users will be notified of significant updates through the Parent Portal or email.

Revision date: May 24, 2025